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Tell us what’s going on. We’ll look at your Agent Box
and reply to your account email, usually within one business day.
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My agent isn’t responding in Workspace.
Open its page from your dashboard. If it shows “Reconnecting” or “Needs attention”, stop and start it again; its files are kept. A new agent can take a few minutes to come online the first time. If it still won’t answer, send us a request and choose that Agent Box so we can see what happened.
My agent says it has used its tokens for this month.
Standard and Smart include 130M model tokens per Agent Box each month. When they’re used, model work pauses until the 1st of next month. Your agent page shows how much has been used.
How do I cancel?
Open your Agent Box from the dashboard and choose Terminate. During a free trial, the agent ends immediately without a subscription charge. After a paid period begins, it stays available until that period ends, and you can undo the scheduled ending before then. Stopping the agent does not cancel its subscription.
What happens to my files when my Agent Box ends?
Its runtime and saved files are removed when termination completes. Export anything you need before the scheduled end. Conversations in OpenAgents Workspace remain there.
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